​​We want you to be delighted with your workshop course experience. If you have any problems, please contact us immediately at enquiries@a-fine-line.co.uk or 020 8396 4146.

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1. Changing Your Mind

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If you pay for a course of workshops online and simply change your mind, you have a legal right to cancel. 

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Workshop/Course Bookings (Services):

• Cancellations made 5 working days or more before the workshop date: your payment will be refunded less a £10 (12%) cancellation fee or the option to rebook.

• Cancellations made less than 5 working days before the workshop are non-refundable, but you may send someone else in your place. You must provide the substitute person’s details as set out on the booking form.

• We do not offer refunds for late attendance or missed classes.​

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2. If We Need To Cancel A Class

 

• In the rare event that a workshop needs to be cancelled, we will always try to give you as much advance notice as possible.

• If we need to cancel a workshop, a pro rata refund will be issued for the cancelled workshop.